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Are you wanting to improve performance, have employees take ownership and step up to the mark.
I recently ran a breakfast seminar at Quay Appointments demonstrating how coaching can help you achieve the above. This was reported in Recruiter Daily and HR Daily. Input the attached link to view this article:
http://www.recruiterdaily.com.au/nl06_news_selected.php?act=2&nav=1&selkey=43246